Shopify Down — March 12, 2026 Outage Report

criticalResolved

Shopify storefronts and checkout experienced critical failures during peak shopping hours, affecting thousands of merchants.

Started March 12, 2026 at 3:00 PMResolved March 12, 2026 at 5:30 PMDuration: 2h 30m

Affected regions: Global

Incident Timeline

InvestigatingMarch 12, 2026 at 3:00 PM

Investigating reports of checkout failures across Shopify stores.

IdentifiedMarch 12, 2026 at 3:20 PM

Load balancer misconfiguration causing request routing failures.

MonitoringMarch 12, 2026 at 4:30 PM

Configuration corrected. Monitoring stabilization.

ResolvedMarch 12, 2026 at 5:30 PM

All Shopify services restored. Investigating data consistency.

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